Customers don’t just care about what they’re buying. They also care about who they’re buying from. They want to buy from brands that are easy to work with, who care about the same things they do, and whose solutions are tailor-made to solve their problems. That’s why it’s so important to have a brand story that resonates with your customers–and also why it’s important to be able to communicate that story once you have it.
Here at Responsival, a top Pittsburgh-based brand marketing agency, we have a lot of practice working with our clients to discover and communicate the types of brand stories that attract business and drive sales. Want your brand story to become a “best seller?” In the rest of this article, we’ll show you how to make that happen.
Simply put, your brand story covers everything about what your brand means, on both a factual and emotional level. There’s a whole cast of characters that give this story its flavor: from your products, prices, and customer experience to your history, values, and reputation. Ultimately, all these things work together to create the feelings and facts that surround your brand. Does the experience customers have with your website make your brand feel accessible? Does your founder’s small-town roots make your brand feel like part of the family?
There are innumerable reasons why having a defined and coherent brand story is a good idea for your business. Two big advantages are that it:
Remember, you aren’t the only one writing your story. The voices of your followers, customers, and employees are all part of creating the reputation that defines your story. You want to make sure their experiences with your brand–your product design, website experience, newsletter updates, etc.–match the story you want to tell.
If you’re not sure what your story is yet, you might be wondering how exactly you can figure that out. And you’re in luck. We wouldn’t be a top branding agency if we didn’t have the answer for you.
The best brand stories focus on things that both you and your customers are excited about. When your brand is built around something you love, it’s easy to be authentic and intentional about your offering. And when customers love your story too, that offering is an easy sell. With that in mind, here is our brand marketing agency’s formula for creating a best-selling brand story:
It’s time for some organizational soul searching. If you want to write the best brand story possible, you have to really know what you’re doing and why you’re doing it. Get your organization together and figure out your answers to a couple questions:
These big questions, and all the ones in between, are going to be key to figuring out what makes your business unique. Maybe you’re the first people trying to solve this problem. Or maybe you offer the best solution to a common problem. (Pro-tip: it can help to formalize your conclusions by writing a vision statement).You want to come out of this with some clear, articulable insights into who you are as a company.
Maybe after step 1, you’ve realized that your business is passionate about offering vegetarian alternatives to traditional meat products. But if that vision doesn’t resonate with your carnivorous customers, it’s going to make a poor brand story. Just as important as knowing what makes you tick is knowing what it is that your customers value.
Let’s say that after doing some customer analysis, you realize that your audience just doesn't care very much about vegetarian cooking. Now it’s time to do some more thinking. Should you be targeting a different customer type? Or is there something else about your offering that might excite your current customers?
After step 2, you might have gained the insight that while your customers don’t particularly care about eating vegetarian, they’re really driven by sustainability, an area where vegetarian cooking shines. Once you’ve identified the overlap between what you bring to the table and what your customers want to eat, you’ve found your brand story: You’re not the vegetarian guys, you’re the sustainability guys.
But, as any agency knows, the work’s not done once you know the brand story. Once you know what you’re about, you need everyone else to know it too. Now that the background work is done, it’s time for the fun part: telling your brand story in as many ways as possible.
Every encounter someone has with your brand is a part of how you tell your brand story. That’s why it’s important to make sure everything they’re seeing is consistent with the story you want to tell.Let your brand story guide your marketing efforts. A fun strategy to use is to establish a persona for your brand story. Before you put a message out there, consider if it’s “in character.”
There are a number of ways leverages this WWMBD (What Would My Brand Do) attitude, but for now we’re going to take a deep dive into how to tell your brand story with your website and social media presence.
There are so many elements of your website that send messages to your customers about who you are and what you’re about:
There are lots of ways you can tell your story through your website. Some of them are explicit (like the vision statement in the About Section and the customer testimonials). And some of them are much more subtle (like your tone of voice and your color palette). Understanding how all these elements work together is crucial to showcasing your brand story on your website.
Each social media platform, from Facebook to Pinterest, offers a host of storytelling opportunities. For Responsival, there’s nothing more fun than launching a fun social media campaign or interacting with customers on behalf of a brand. These can be powerful tools when it comes to creating a feeling around your brand.
When launching a social media campaign, it’s important to make sure it aligns with your mission and values. An authentically “you” campaign really makes a difference. Take REI’s #optoutside campaign. Every Black Friday, the outdoor recreation store closes their doors and asks customers and employees to instead #optoutside. This clever campaign gives both them and their customers the opportunity to celebrate their shared love of the great outdoors.
Social media is also a great space to really lean into your brand voice. Old Spice does a fantastic job of this with their Twitter account. They use a silly, hyper-masculine voice that conveys their brand identity in a way that still doesn’t get in the way of effectively showcasing their products. Scrolling through their Twitter, customers get the sense they’re buying a solid, established product from a brand that doesn’t take itself too seriously.
Social media is also the perfect place for behind-the-scenes storytelling. A really great way of showcasing your brand’s character is by showing the small details of who you are. So leverage the power of social media to spotlight what life is like for your employees or showcase where and how your products are being used by real customers. Take this example from Sprout Social:
This behind the scenes team spotlight really animates the character of the brand, giving its commitments and values tangible representation. (Pro-tip: Instagram, Facebook, and Snapchat stories are great tools for humanizing behind the scenes content like this).
In the end, all these brands have very different stories. But what they all have in common is that they have a clear picture of what those stories are, and of how to tell them. And if you want to join these brand-storytelling superstars, contact us here at Responsival, a leading brand marketing agency. We’ll help you get started.
Everything you need to know about UX audits — from how to prepare, what to expect, and Webflow’s tools to use to keep your website in check
Want the best possible UX and SEO results for your website? Then you’ll need to prioritize your site architecture
Your user experience could be the determining factor as to whether or not your target audience converts
Enterprise agencies begin with solid information architecture to optimize a site’s rankings
Brand consistency should be at the forefront of your strategy when designing a website