All Positions

Client Success Manager

day to day overview

Responsibilities

  • Managing client relationships and ensuring accurate and timely project completion for
  • clients
  • Proactively reaching out to Responsival’s existing client base to check in with them and
  • make sure their needs are met
  • Proactively reaching out to clients to notify them of changes happening at Responsival
  • and inform them of new services being offered
  • Manage Service Tickets and coordinate with team members as needed to get tickets completed in a timely manner
  • Perform website updates in Webflow, Wordpress, and Shopify when needed for clients
  • Become a subject matter expert and trusted advisor to our clients
  • Perform analytics reports and review calls with clients when applicable
  • Represents company at important business functions, community events, industry training and events, and networking opportunities.
  • Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Any other duties not listed here but that the company feels adequate for the employee’s role or expertise, as approved by the executive team.

what we expect

Requirements

  • Experience working in account management a plus
  • Excellent client-facing and internal written and verbal communication skills
  • Willingness to learn new CRM and project management software
  • High level of organizational skills including attention to detail and multitasking skills
  • Must own a laptop
  • Proven people skills and the ability to hold a conversation a must! A passion for helping and serving the best interest of the client. Be comfortable and embrace speaking to key stakeholders at all levels of an organization, including executive and C-level
  • Experience with CRM software a plus, but not required.
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field
  • Google Analytics experience strongly preferred
  • E-commerce management & analytics experience a plus but not required
earnings

Salary

$38,000 - $60,000 depending on experience level and tenure

why you should apply

Why Responsival?

Employment Benefits

  • Full-time salaried position
  • Opportunities for commission 
  • Growing company that thrives in an uptempo, exciting environment
  • Work remotely with a flexible 40 hour /week schedule
  • Access to SPACES + Regus workplaces worldwide 
  • Paid time off from your first year of employment
  • Medical, Dental, and Vision benefits available
  • 401k available with matching contributions
  • Opportunity for rapid advancement. As the company grows, your role and influence will grow along with it.

What Makes a Responsival Team Member?

  • Punctual, accountable, and reliable with project deadlines, meetings, and company events. 
  • Comfortable working productively in a virtual setting.
  • Skillful execution of assigned responsibilities with focused + diligent attention to detail. 
  • Interested in personal learning and professional growth + development. 
  • Adept at problem-solving and has a willingness to take on additional responsibilities.
  • Work cooperatively and constructively as part of a team to ask questions and find solutions for our clients and each other.  
  • Strong communication with supervisors, peers, and customers in-person or via email, phone, and other digital means.  
  • Hard-working but ready for fun with responsival trivia or virtual happy-hour.

Meet Our Past Interns

Samantha Sonnet

Samantha Sonnet

Former Digital Marketing Assistant

David Antonelli

David Antonelli

Former Digital Marketing Assistant

Kaitlyn LaBelle

Kaitlyn LaBelle

Content Creator

Sara Rekrut

Sara Rekrut

Digital Designer

other opportunities